Terms & Conditions
Terms & Conditions
about you:
-here at official 21 18 to shop with us you need to be 18 years old or older (this is to do with our privacy and data regulations, please see privacy policy)
-have a credit or debit card that we at official 21 18 can accept (see details below of current payment providers).
-be authorised to use that credit or debit card (it is in your name or you have permission to use it).
placing an order:
when placing an order directly with us at official 21 18 you will use your card to pay us directly for the product.
when placing an order you will receive an email to acknowledge the order has gone through and along with a receipt of what you ordered. you will later receive an email of when product(s) have been shipped and a tracking number will be provided. *please note orders will be canceled if payments haven't gone through pre-authorisation check or if you do not have enough money on your card to pay for the product(s). we can only accept your order once payment has been approved.
card payments we accept:
visa, mastercard, American Express, diners, discover, visa electron, maestro and china-union pay.
we also accept both google and Apple Pay.
prices and product descriptions:
all our prices come down to two factors - first being how much it cost us at official 21 18 to make the product. each product may be priced different from the other, this is due to what suppliers we use. secondly delivery rates, we've taken time to work out what it will cost for delivery in the countries we have specified in 'shipping policy' and matched it accordingly to worldwide stores.
prices include vat however, keep in mind that there are other taxes that you may need to pay, which are not imposed by us at official 21 18 or official 21 18 payments.
things that are not allowed:
do not misuse or tamper with official 21 18 payments, websites or apps. doing this will raise concerns and may follow in a criminal offence. any concerns involving these actions or others such as hackers, viruses, any harmful technologically material will be taken very seriously.
we recommend that you always use virus protection software on any website. even though we have checked our website and have it regularly checked to stop people taking advantage, we can not guarantee. so please always be secure with anything online.
customer support hours:
monday - Friday 11am - 8pm
Saturday 8am - 2pm